FANZ GUIDE PRIVACY POLICY

Effective Date: [INSERT DATE]

This Privacy Policy explains how [COMPANY LEGAL NAME, LLC], doing business as Fanz Guide (“Fanz Guide,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects information when you use the Fanz Guide website, mobile application, preview pages, paid plans, digital guides, alerts, tools, links, and related services (collectively, the “Service”).

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, do not use the Service.

Fanz Guide is an independent travel and information guide. We are not an official event organizer, ticket seller, hotel, airline, public transit agency, emergency service, government agency, tourism board, stadium operator, restaurant, bar, or booking provider.

1. INFORMATION WE COLLECT

We may collect the following types of information:

1.1 Information You Provide

We may collect information you provide directly to us, including:

- Name, if provided
- Email address
- Account login information
- Subscription or plan selection
- Support messages
- Feedback, corrections, reports, or questions you send us
- Information submitted through forms, surveys, contact pages, or account settings

You should not send us sensitive personal information unless we specifically request it and it is necessary for the Service.

1.2 Account Information

If you create an account, we may collect and store information related to your account, including:

- Email address
- Password or login authentication details
- Account status
- Plan type
- Purchase history
- Saved preferences
- Saved routes, saved places, or saved guide items, if available
- Language preferences
- Device or login activity used for security and fraud prevention

You are responsible for keeping your login information secure.

1.3 Payment Information

Payments are processed by third-party payment processors, such as Stripe or other payment providers.

We do not store your full credit card number, debit card number, or full payment account details.

We may receive limited payment-related information, such as:

- Payment confirmation
- Plan purchased
- Amount paid
- Currency
- Billing status
- Last four digits of a card, if provided by the processor
- Transaction ID
- Refund, dispute, or chargeback status
- Tax calculation or tax status, if applicable

Your payment information is handled by the payment processor and may be subject to that processor’s own terms, privacy policy, and security practices.

1.4 Location Information

If you allow location access, we may use your device location to provide location-based features, such as:

- Nearby places
- “Near me” results
- Transit help
- Airport arrival help
- Stadium or venue travel help
- Safety resources near you
- Route or map-related assistance
- Local alerts or relevant city information

You can turn off location access through your device settings or browser settings.

If you turn off location access, some features may not work properly or may be less accurate.

We may also collect approximate location information from your IP address, browser, device, or analytics tools.

1.5 Usage, Device, and Technical Information

We may collect information about how you use the Service, including:

- Pages viewed
- Features used
- Buttons clicked
- Search terms entered
- Saved items
- Language selected
- General location or approximate city
- Referral source
- Browser type
- Device type
- Operating system
- IP address
- App version
- Date and time of access
- Error logs
- Diagnostics
- Performance data
- Session activity
- Marketing campaign source, if you came from an ad

This information helps us operate, secure, improve, and measure the Service.

1.6 Cookies and Similar Technologies

We may use cookies, pixels, tags, SDKs, local storage, and similar technologies to:

- Keep the Service working
- Remember preferences
- Keep users signed in
- Understand how the Service is used
- Improve performance
- Measure advertising effectiveness
- Prevent fraud and abuse
- Show or measure relevant marketing

More information is provided in our Cookie Policy.

1.7 Information From Third Parties

We may receive information from third parties, including:

- Payment processors
- Analytics providers
- Advertising platforms
- Website hosting providers
- App stores
- Login or authentication providers
- Map, place, route, or location data providers
- Email and communication tools
- Fraud prevention and security tools

This information may be combined with information we collect directly.

2. HOW WE USE INFORMATION

We may use information for the following purposes:

- To provide, operate, maintain, and improve the Service
- To create and manage user accounts
- To process purchases, subscriptions, upgrades, refunds, taxes, and payment disputes
- To provide airport, transit, hotel-area, food, bar, event, safety, alert, and travel guide features
- To show relevant content based on city, location, language, plan, or preferences
- To provide customer support
- To respond to questions, requests, and feedback
- To send service-related messages
- To send account, payment, security, and policy notices
- To measure website, app, and campaign performance
- To understand how users find and use Fanz Guide
- To improve design, content, navigation, and features
- To detect, prevent, and investigate fraud, abuse, scraping, unauthorized access, and security issues
- To enforce our Terms of Service and other policies
- To comply with legal, tax, accounting, regulatory, or law enforcement obligations
- To protect the rights, safety, and property of Fanz Guide, users, and others

3. ADVERTISING, ANALYTICS, AND MEASUREMENT

We may use analytics and advertising tools, including tools provided by platforms such as Google, Meta, TikTok, or other advertising and measurement providers.

These tools may collect or receive information from our website or app and use that information to:

- Measure ad performance
- Understand visitor behavior
- Track conversions
- Improve marketing campaigns
- Prevent fraud
- Show or measure relevant advertising
- Build aggregated reports

We do not control how third-party advertising and analytics platforms use information they collect under their own policies.

You can manage cookies through your browser settings and, where required, through our cookie banner or consent tools.

4. HOW WE SHARE INFORMATION

We do not sell your personal information for money.

We may share information in the following situations:

4.1 Service Providers

We may share information with service providers who help us operate the Service, including:

- Payment processors
- Hosting providers
- Database providers
- Email providers
- Analytics providers
- Advertising and measurement providers
- Customer support tools
- Security and fraud prevention tools
- Map, location, route, and place data providers
- App stores and platform providers
- Tax, legal, accounting, and compliance providers

These providers may access information only as needed to provide services to us, subject to their own legal obligations and agreements.

4.2 Third-Party Links and Services

The Service may link to third-party websites, apps, platforms, hotels, restaurants, bars, venues, event platforms, booking sites, transit agencies, maps, emergency resources, tourism sites, and other services.

When you click a third-party link or use a third-party service, that third party may collect information from you directly.

Fanz Guide is not responsible for the privacy practices, content, accuracy, policies, security, or conduct of third parties.

You should review the privacy policies and terms of any third-party service you use.

4.3 Legal Compliance and Safety

We may share information if we believe it is necessary to:

- Comply with law, regulation, court order, subpoena, or legal process
- Respond to lawful requests from public authorities
- Protect the rights, property, or safety of Fanz Guide, users, or others
- Investigate fraud, abuse, security incidents, or policy violations
- Enforce our Terms of Service
- Prevent harm, illegal activity, or unauthorized access

4.4 Business Transfers

If Fanz Guide is involved in a merger, acquisition, sale of assets, financing, restructuring, bankruptcy, or similar business transaction, information may be transferred as part of that transaction.

If this happens, we will take reasonable steps to require the recipient to handle personal information in a manner consistent with this Privacy Policy, unless otherwise permitted by law.

4.5 With Your Consent

We may share information with your consent or at your direction.

5. INTERNATIONAL USERS

Fanz Guide is based in the United States.

If you access the Service from outside the United States, your information may be collected, processed, stored, or transferred in the United States or other countries where we or our service providers operate.

Privacy laws in those countries may be different from the laws in your country.

By using the Service, you understand that your information may be processed in the United States and other locations.

6. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have certain privacy rights under applicable law.

These rights may include the right to:

- Access personal information we hold about you
- Correct inaccurate personal information
- Request deletion of personal information
- Object to or restrict certain processing
- Request a copy of your personal information
- Withdraw consent where processing is based on consent
- Opt out of certain advertising or tracking, where applicable
- Appeal a privacy decision, where required by law

To make a privacy request, contact us at:

support@fanzguide.com

We may need to verify your identity before fulfilling a request.

We may deny or limit requests where permitted by law, including where information is needed for security, fraud prevention, legal compliance, accounting, dispute resolution, or to complete a transaction.

7. LOCATION CHOICES

You can control location access through your device, browser, or app settings.

If you disable location access, some location-based features may not work properly, including:

- Nearby places
- “Near me” results
- Safety resources near you
- Route assistance
- Airport or stadium location guidance
- Local alerts

You may still be able to use general city guide features without precise location access.

8. COOKIES AND TRACKING CHOICES

You may be able to manage cookies through:

- Browser settings
- Device settings
- Cookie banner or consent tool, where available
- Advertising platform settings
- Analytics opt-out tools, where available

Disabling cookies may affect how the Service works.

Some browser settings may allow you to send “Do Not Track” signals. Because there is no universal standard for responding to these signals, we may not respond to all “Do Not Track” signals unless required by law.

9. EMAIL AND COMMUNICATION CHOICES

We may send you service-related emails, including account, payment, security, support, and policy notices.

You may also receive optional marketing emails if you sign up or where permitted by law.

You can unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us.

You cannot opt out of important service-related messages while you maintain an account or active plan.

10. DATA RETENTION

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

- Providing the Service
- Managing accounts
- Processing payments
- Maintaining business records
- Resolving disputes
- Enforcing policies
- Preventing fraud and abuse
- Complying with legal, tax, accounting, and regulatory obligations

When information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.

11. SECURITY

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no method of transmission, storage, website, app, payment system, or internet service is completely secure.

We cannot guarantee absolute security.

You are responsible for protecting your account login details and using secure devices and networks.

12. CHILDREN’S PRIVACY

The Service is not directed to children under 13 years old, and we do not knowingly collect personal information from children under 13.

If you are under 13, do not use the Service or provide personal information to us.

If we learn that we have collected personal information from a child under 13 without required consent, we will take reasonable steps to delete it.

If you believe a child has provided personal information to us, contact us at:

support@fanzguide.com

Users must be at least 18 years old, or the age of majority where they live, to create an account or purchase a paid plan.

13. SENSITIVE INFORMATION

Unless specifically requested, you should not submit sensitive personal information to Fanz Guide.

This includes information such as:

- Social Security numbers
- Passport numbers
- Driver’s license numbers
- Financial account numbers
- Health information
- Medical records
- Precise emergency details
- Immigration documents
- Biometric data
- Sensitive personal identification documents

If you send sensitive information without being asked, we may delete it where appropriate.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

If we make changes, we will update the effective date above.

If changes are material, we may provide notice through the Service, email, website notice, or another reasonable method.

Your continued use of the Service after the updated Privacy Policy becomes effective means you acknowledge the updated policy.

15. CONTACT US

Questions, privacy requests, or concerns may be sent to:

FANZ GUIDE, LLC
224 W 35TH ST
NEW YORK, NY 10001
fanzguide.com

Questions about this Privacy Policy? Contact us at support@fanzguide.com.